What to do / Field notes

Better questions.
Clearer next steps.

Practical next steps for researching a website, understanding our review process, and responding when something has gone wrong.

01 / Before you act

Before you use a website

Give yourself a few minutes to check the claims that matter most.

01

Check the identity behind the site

Look for a clearly named company, verifiable contact details, applicable jurisdiction, and a history consistent across independent sources.

02

Read terms that affect your money

Before sending funds or documents, review deposits, withdrawals, cancellation terms, fees, and restrictions that apply to your situation.

03

Keep records

Save relevant URLs, receipts, emails, transaction IDs, and screenshots. Records make a later complaint, dispute, or correction request more useful.

02 / The review desk

About our reviews

Q

How are reviews researched?

Reviews combine information visible on the site with relevant source material. Published pages should show what has been checked and what remains unknown.

Q

Can a review be corrected?

Yes. Use the contact form on the relevant review to provide a correction or source. Editorial submissions are reviewed before content is changed.

Q

Does a review guarantee an outcome?

No. Reviews are informational. Confirm current facts directly with the provider before making a decision.

03 / Support

If you think you have been scammed

Act quickly, preserve the details, and seek help from the organisations that can address the transaction.

01

Stop sending money or information

Do not send further payments, recovery fees, codes, or identity documents until you have independently verified who you are dealing with.

02

Record what happened

Save messages, website addresses, receipts, wallet addresses, account details, dates, and screenshots. Do not alter the original evidence.

03

Contact the payment provider

Ask your bank, card issuer, or payment service what dispute, recall, or fraud-reporting options are available for the payment method.

04

Report through relevant official channels

Use the fraud-reporting body, consumer authority, or law-enforcement channel that applies where you live. If you are at immediate risk, contact local emergency services.