Stop further contact
Do not send more money, share codes, or install software at the request of someone you do not fully trust.
Safety guidance
If something does not feel right, pause.
A calm, documented response can make it easier to protect your accounts, preserve useful information, and find the right official support.
Contact the deskFirst steps
What to do now
These are general safety steps, not legal, financial, or emergency advice.
Secure your access
Change passwords from a trusted device, enable multi-factor authentication, and contact your bank or payment provider promptly.
Keep the record intact
Save messages, receipts, account details, website addresses, wallet addresses, and screenshots without editing the originals.
Use official channels
Ask the relevant payment provider about fraud or dispute options, then report the matter through the official body that applies where you live.
A useful reminder
Be careful with recurring fees.
Be wary if the platform keep asking for different fees, remote access to a device, a one-time code, or a new payment to “unlock” withdrawals. Independently verify organisations using contact details from their official website.
Confidential case intake
Contact the desk
If you have lost money or have been affected, keep your records and contact our asset tracing experts, we'll make sure you get back everything you have lost. We specialize in asset tracing, blocking and retrieval. You can also write us at contact@followthefact.com.